CARREIRA
Jul 2025 — Present
May 2026 — Present
Provides remote IT support for teams in London, Sydney, the United States, Minas Gerais, and Rio de Janeiro. Manages L1/L2 tickets for 300+ users and devices while maintaining a 95%+ service-level agreement. Administers Microsoft Intune and Azure AD access; proactively monitors network and IP-telephony availability.
Jul 2025 — May 2026
Jun 2023 — Jul 2025
Aug 2024 — Jul 2025
Jun 2023 — Aug 2024
Supported global offices and local teams across a 300+ user/device environment. Handled L1/L2 support, identity administration, and infrastructure monitoring.
Mar 2020 — May 2022
May 2021 — May 2022
Maintained corporate networks and resolved 500+ monthly Wi-Fi and fiber incidents. Delivered structured cabling, internal circuits, and CCTV configuration projects.
Mar 2020 — May 2021
Provided customer support for Wi-Fi and internet networks.
Mar 2018 — Feb 2020
Mar 2018 — Feb 2020
Administered three computer labs with 60+ machines and supported 50+ staff members and hundreds of students. Maintained the campus biometric registration system for safer access control.
Apr 2014 — Apr 2015
Apr 2014 — Apr 2015
Managed invoices, purchase orders, and operational records.
Jun 2012 — Apr 2014
Jun 2012 — Apr 2014
Maintained computers and networks, analyzed data, and produced management reports. Administered Asterisk servers, SIP trunks, extensions, and softphones.
Aug 2008 — Feb 2009
Aug 2008 — Feb 2009
Supported fiscal recordkeeping, computer maintenance, and administrative documentation.
Jun 2007 — Feb 2008
Jun 2007 — Feb 2008
Supported receiving, store organization, customer service, sales, and cashier operations.